The Chartered Management Institute (CMI) defines a difficult conversation as a face to face exchange of information and views between two people. A difficult conversation is one whose primary subject matter is potentially contentious and/or sensitive and may elicit...
Stress is the adverse reaction people have to excessive pressures or other types of demand placed on them. There is a clear distinction between pressure, which can create a ‘buzz’ and be motivating, and stress, which occurs when this pressure becomes excessive. We all...
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Taking more time off work than usual Greater use of substances such as alcohol, tobacco and drugs (prescription and illegal) Increased irritability, poor concentration, reduced productivity Deteriorating personal or work relationships, including bullying behaviours...
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